Privacy policy

This document titled Privacy Policy is intended to help you understand the information we collect when you visit the site liongri.md ("Site"), whether or not you are registered, and describes how we use this information.

If applicable, this Privacy Policy also describes how we process the information you provide or collect about you when you contact us, place orders, participate in events organized by us, or use the services offered by LionGri. This policy is complementary to any other information provided in other circumstances.

This Site is intended exclusively for individuals who are of legal age to consume and purchase alcoholic beverages according to the legislation of the Republic of Moldova. We do not intentionally request, collect, use, or disclose personal data of individuals who are not of legal age. If we become aware that we have collected personal data of a minor, we will delete this information without delay.

If you are not of legal age to consume and purchase alcoholic beverages, please do not use the Site and do not provide personal data.

Who are we?

LION-GRI LLC is a registered company operating in accordance with the legislation of the Republic of Moldova, located at Muncești Road 801, Chișinău, Republic of Moldova.

This document provides you with important information about the following:

1. PERSONAL DATA OPERATOR

The company LION-GRI LLC is the operator of the personal data you provide to us and is responsible for your personal data in accordance with applicable data protection legislation (hereinafter referred to as "LionGri", "we", "us" or "our").

Our contact details are:

LION-GRI LLC
Chișinău, Republic of Moldova
Muncești Road 801
E-mail: office@liongri.md
             contact@liongri.md
Phone: +373 61 111 181

2. STORAGE OF PERSONAL DATA

The data we collect from you is stored on secure servers and/or in the infrastructure of our IT service providers who comply with applicable security and personal data protection requirements.

3. WHO HAS ACCESS TO PERSONAL DATA

We do not transmit, sell, or transfer your data to third parties for marketing purposes.
The data transmitted to third parties is used exclusively for providing the services requested by you.

Some of the collected data may be transferred to third parties for:

• Processing and delivering orders to you, in which case we transmit the necessary data to courier and logistics companies;
• Processing payments through authorized payment service providers;
• Sending commercial communications and newsletters through email marketing service providers;
• Managing and securing IT infrastructure.

These third parties have contractual obligations regarding the protection and confidentiality of your personal data.

4. WHAT IS THE LEGAL BASIS FOR PROCESSING

The processing of personal data is carried out based on:

• Your consent;
• Executing a contract;
• Fulfilling legal obligations;
• Our legitimate interest.

Our legitimate interest may include:

• Improving our products and services;
• Managing and developing business activities;
• Preventing fraud;
• Ensuring the security of the Site and IT systems;
• Managing customer relationships.

For each processing activity, we will inform you whether the provision of data is mandatory and about the possible consequences of refusing to provide this data.

5. YOUR RIGHTS AND THEIR EXERCISE

You have the following rights:

The right of access

You have the right to obtain confirmation that we are processing your personal data and to receive information about how it is used.

The right to rectification

You have the right to request the correction or completion of inaccurate or incomplete personal data.

The right to data deletion

You have the right to request the deletion of your personal data when:

• The data is no longer necessary for the purposes for which it was collected;
• You withdraw your consent;
• The data has been processed illegally;
• There is a legal obligation to delete.

However, certain data may be retained when there are legal obligations regarding accounting, taxation, or defending our rights in court.

Right to restrict processing

You have the right to request the restriction of processing under the conditions provided by applicable law.

Right to data portability

You have the right to receive personal data in a structured format and to request the transfer of that data to another operator.

Right to object

You have the right to object to processing based on our legitimate interest.

Right to refuse automated decision-making

You have the right not to be subject to a decision based solely on automated processing, including profiling.

Right to object to direct marketing

You have the right to object at any time to the processing of data for direct marketing purposes.

How can you exercise your rights?

You can contact us at the email address: contact@liongri.md.

6. PROCESSING OF PERSONAL DATA

“Personal data” means any information relating to an identified or identifiable natural person.

“Processing” means any operation performed on personal data, such as collection, storage, use, transmission, modification, or deletion.

We will process your data in accordance with the legislation of the Republic of Moldova regarding the protection of personal data and, where applicable, with Regulation (EU) 2016/679 (GDPR).

7. PERSONAL DATA COLLECTED

Source of data

We collect personal data when:

• You visit the Site;
• You place an order;
• You fill out the forms available on the Site;
• You request information about our products;
• You subscribe to the newsletter;
• You participate in promotions, contests, or events;
• You contact us via email, phone, or social media.

Types of data

We may collect the following categories of data:

• First and last name;
• Date of birth (where age verification is required);
• Postal address;
• Email address;
• Phone number;
• Order and delivery information;
• Payment information;
• Purchase history;
• Technical data such as IP address, browser used, and information collected through cookies.

8. HOW WE USE PERSONAL DATA

When using our Site

We use cookies and similar technologies for the operation of the Site, traffic analysis, and improving user experience.

When you submit a request

We may use your name, email address, and phone number to respond to your requests and provide you with the requested information.

When you purchase products

We use your data for:

• Processing orders;
• Confirming and delivering orders;
• Managing payments;
• Issuing tax documents;
• Managing complaints and returns.

Your data may be shared with logistics service providers and payment processors solely for the purpose of fulfilling the contract.

When you subscribe to the newsletter

We will use your email address to send you information about products, promotions, and events.

You can withdraw your consent at any time by accessing the unsubscribe link included in each message.

Direct marketing

Based on your consent, we may send you:

• Newsletters;
• Commercial offers;
• Event invitations;
• Information about products and services.

We do not sell or transfer your data to third parties for marketing purposes.

Retention period

Data will be kept as long as necessary for the purposes for which it was collected and in accordance with applicable legal obligations.

9. SECURITY AND CONFIDENTIALITY OF DATA

We have implemented appropriate technical and organizational measures to protect the data against unauthorized access, alteration, loss, or disclosure.

However, no computer system can guarantee the absolute security of data transmitted over the internet.

10. RIGHT TO FILE A COMPLAINT

If you believe that your data is being processed improperly, we encourage you to contact us directly.

You also have the right to file a complaint with the competent authority for personal data protection.

11. UPDATE OF THE PRIVACY POLICY

We periodically review this Privacy Policy and reserve the right to modify it when necessary to reflect legislative, operational, or technological changes.

Any updated version will be published on the Site and will take effect from the date of publication.